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Our waiter/staff member/management has accidentally closed off a tab with the wrong amount. What do we do?

If this happens, please email our support team on support@cloudone.mobi and provide us with the following information: 

- The name of your establishment and the tenant.

- The name of the waiter/staff member/ management individual that accidentally closed off the tab

- The tab name and/or number

- The incorrect rand value 

From there, our development team will access the database and remove the incorrect payment. This will then allow the waiter/staff member/management individual to close off the tab again. 

If you have followed the instructions above and are still not able to rectify the situation, please call us on +27 (0) 72 863 0116

Thanks,

Wayne

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